Live Support Through more than One Department
SSL Secure Chat
Conduct chats about sensitive information through industry-
Forces user to fill out a special form to start chat.
Graphics Customization at the Departmental and Page Level
If your sales and customer support teams, for instance, have their own separate departmental chat windows, you can customize their online or offline status graphics individually to suit the theme and nature of the service being provided. This ensures that your customers and site visitors know right away whether or not live chat service is available from that particular department.
Internal Operator Chat
Communicate with other Operators within your organization via a private chat room. Accessible only by your personnel, this channel is useful to exchange information and communicate with employees who are in separate departments and/or remote offices. When Operators log on, they are automatically loaded into the Operator chat room.
When you are on break, or away from your computer, you can leave Chat on away mode that will prevent visitors from chatting with you. You can still monitor traffic, receive chat transfers, and request proactive chats while in away mode.